Terms and Conditions
Class times: Please check your confirmation email when you book for class times. Classes will start and end promptly at the times advertised.
Venue: Please check your confirmation email when you book for the class venue. If there are any changes in venue you will be notified by SMS and email.
Equipment: Where applicable equipment is included in the cost of the courses. If you want to return unused items (eg. if you already have the item) please make arrangements with Julie, we will do our best to accommodate you. In the event of the equipment not being available, you will be supplied with an alternative and/or refunded. Please label all your equipment, the Studio is not liable for any lost equipment. For once-off workshops our equipment is supplied for you to use, please return it at the end of the class.
Ingredients: All ingredients are supplied for you. Your finished products are yours to keep, however no other ingredients may be removed from the premises unless you are told otherwise.
Boxes: A bakery box will always be supplied for you to take your items home, but where possible please try and bring containers from home in order to reduce unnecessary waste.
Aprons: Please bring an apron with you to all classes.
Bookings: All bookings are to be done through our online shop. Payments can be made via Payfast (secure online portal), direct bank EFT, Snapscan or PayPal. Bank details and payment options are on the form and also under “Contact Us”.
Once we have your payment you will receive a confirmation email to confirm your seat (this will include online class links and class requirements). Full payment is required for booking. Please ensure the contact number and email address that you provide is correct.
We reserve the right to cancel or reschedule the class, at any time if the minimum number of attendees is not met. If the class is cancelled, you will be refunded in full. If the class is rescheduled, then you will be given the option of booking for the new date or a full refund. If Julie is ill and cannot find a suitable replacement teacher this will also apply. If the class is cancelled for any reason you will be notified by email and SMS as soon as possible. Bookings close 2 days before the date of the class for in-person classes and 1 hour before for online classes. This is to allow us to shop and prepare accordingly or if necessary cancel the class due to low numbers. If you want to make a late booking, please contact Julie directly to see if you can be accommodated.
Cancellations: Please note that all tickets are non-refundable. You are more than welcome to transfer tickets (someone else can attend in your place if you are unable to make it). If you miss a class that is part of the course, this is also non-refundable. Unfortunately, we will not be able to reschedule a make up class. Every effort will be made to catch you up during one of the other classes where possible.
Zoom Cancellations/absence: If you miss a online class (for any reason) you will be provided with a link to the video of the class.
Credit: No credit will be carried forward to other classes and no gift vouchers will be issued.
Merchandise: When booking classes there may be the option to purchase extra items (equipment kits related to the class, aprons etc). These are all optional. They will be available on the day for you to pick up. Where possible I will try and make a few extras available on the day of the class for anyone that wants to purchase them cash of the day.
Private classes, one-on-one classes, parties and team building: Please book these directly through Julie. You will receive a quote once we know what you are looking for. You will need to pay a 50% deposit to secure your booking (and date). The balance of payment is to be made the day before the event (for EFTs) or on the day of the event (cash). Dates are booked on a first come, first served basis. Private classes are customizable and we are happy to design an event within your budget.
Refreshments: Tea, coffee and biscuit will be provided during the class. For full day classes, a light meal will be provided. Unfortunately, we are not able to accommodate any specific dietary requirements, so if you have requirements, please bring along a snack.
Online shop: Purchases in our online shop can be fetched from Julie’s during class time or by appointment, or can be shipped as per the shop. Classes booked and paid for through the site are not refundable (see above). Items purchased on the site can be exchanged or refunded if found to be defective. If you simply change your mind you can exchange the item. Return shipping is at the cost of the purchaser.
** Please note that this is a home business so please respect the start and end times of classes. Also, please be aware that I do own pets (two cats, a dog and a hamster), they are kept away from the learning area during class times**